Returns and Refunds Policy for Evince & Co.
Last Updated: July 20, 2024
Thank you for shopping at Evince & Co. We take pride in providing high-quality natural tea, coconut, and spice products. Your satisfaction is important to us, and we aim to ensure a hassle-free returns and refunds process. Please read this policy carefully before making a purchase.
1. Returns1.1 Eligibility:
– We accept returns within 14 days of the delivery date for products that are unused, in their original packaging, and in the same condition as received.
1.2 Process:
– To initiate a return, please contact us at support@evinceandco.com with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to return the product.
1.3 Return Shipping:
– Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.
2. Refunds2.1 Refund Eligibility:
– Refunds will be issued for the purchase price of the returned item(s) less any applicable fees or discounts
2.2 Refund Process
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 5 business days.
3. Damaged or Defective Items
3.1 Claims:
– If you receive a damaged or defective item, please contact us at support@evinceandco.com within 48 hours of receiving the product. Provide details and, if possible, include photos of the damage.
3.2 Resolution:
– We will assess the damage or defect and, if confirmed, offer a replacement or a full refund, including return shipping costs.
4. Non-Returnable Items
4.1 Exclusions:
– Some items are non-returnable, including perishable goods, personalized items, and gift cards.
5. Contact Information
For any questions or concerns regarding returns and refunds, please contact us at:
Evince & Co.
support@evinceandco.com
[Address: Colombo, Sri Lanka]
6. Changes to the Returns and Refunds Policy
We reserve the right to update and modify this Returns and Refunds Policy at any time. Changes will be effective immediately upon posting on the Website. It is your responsibility to review this policy periodically.
Thank you for choosing Evince & Co. We appreciate your business and strive to provide you with exceptional products and service.